Partner Success Consultant

About Us

Tamara is a growing Saudi financial technology startup permitted by SAMA, headquartered in Riyadh with offices in Dubai, Berlin and Vietnam. We provide Buy Now, Pay Later solutions to customers and merchants in the region. Our mission is to empower people to shop through an honest, transparent and inclusive financial solution. Tamara also aims to tackle multiple core issues in the retail and service sectors that create friction in payments, low conversion rate and lower average order value offline and online. We have ambitious plans and have already shown unique traction. Tamara is on the path to become the region’s next unicorn!

About the role

Our team is a group of creative and hardworking individuals that bring a great mix of corporate and start up experience. We’re visionary about the future of fintech and have an exciting

future ahead of us. Would you be keen on joining our commercial teams?

This role will report to the Partner Success Manager.

What you’ll do

  • Lead merchant go-lives through cross-functional engagement and close alignment with assigned merchants
  • Onboard and train new merchants on products and features
  • Deliver proactive merchant growth plans to drive long-term profitable partnerships, higher merchant satisfaction and expansion across products and markets
  • Own broad relationships across the partner organization and cultivate them through in-person meetings, ongoing dialogues, and partner entertaining
  • Drive day-to-day engagement with merchants and manage regular business review meetings
  • Monitor merchant health and deliver on retention measures
  • Collect and use data to build Tamara’s business case and address merchant inquiries or concerns, and effectively communicate results of internal analyses to partners
  • Develop Partner Success Stories and thought papers
  • Structure and relay merchant feedback to relevant teams within Tamara
  • Proactively engage the analytics team with suggestions and feedback on new retailer insights and new data and analysis needs to tell stories relevant to specific partners
  • Create and implement account development plans for our merchants
  • Gain a thorough understanding of Tamara’s products, services and partner networks to leverage as needed to meet our merchants’ needs
  • Work with teams such as our Partnerships, Marketing, Operations, Product, Business Intelligence teams across Tamara to consistent ensure a smooth merchant experiences
  • Support in implementing best practices and efficient processes for Partner Success
  • Contribute significantly to Tamara’s growth as we scale our core business and product

What you bring to the team

  • 1-2 years of experience (internships at start-ups / previous experience in sales, account management or customer-facing roles are a plus)
  • Customer-oriented and able to establish amazing relationships with assigned merchants
  • A strategic thinker with excellent project management skills
  • Excellent analytics skills
  • Exceptional communication skills
  • Adaptable to changing requirements, has the ability to manage multiple activities in parallel
  • Self-motivated, driven and willing to work hard to achieve audacious goals
  • Ability to work closely with x-functional teams internally; marketing, product, operations, etc.
  • Excellent written and spoken skills in Arabic and English

What we offer you: –

  • Flexible working, onsite as well as remote working opportunities
  • Competitive salary based on market benchmarks, reviewed, and revised annually
  • Happy Thursdays and coffee check-in with cross functional leaders and colleagues
  • Mentorship program to develop
  • 21 days of paid leave + public holiday
  • Rewards and Recognition done annually
  • Medical Insurance coverage